For non-digital printing product purchase - If a purchaser receives the artwork they’ve purchased and isn’t completely satisfied, they’ll have seven days to contact Artatler Online Gallery to make us aware of their intent to return the work for a refund. If the collector decides to return the work, in most cases, they’re required to repackage the work and make arrangements to have it sent back to the artist.
For digital printing product purchase – refund is case by case basis. A purchaser of the artwork needs to notify Artatler Online Gallery within 7 days of artwork receipt. Please note - in the event refund is granted there is no reimbursement on the outgoing or return shipping charges.
We also require that the artwork is sent back in its original packaging and in the same condition as it was received, to be eligible for refund
Eligible refund will be levied 5% refund fee (of the total purchase price) to cover e-commerce and admin fees involved.
For non-digital printing products - Artatler Online Gallery examines all returns on an individual basis in order to determine who is responsible for paying any shipping and customs costs required to deliver the artwork back to the artist. Generally, if we determine that the artwork was accurately described on our site (in terms of size, materials used, weight, etc.) and the collector is returning it as a result of buyers remorse, then the collector is held responsible for return costs. If the artist provided insufficient/inaccurate information about the work, or if the artwork was damaged as a result of poor packaging, we may hold the artist responsible.
Artatler Online Gallery works with printing partner who offers a 100% satisfaction guarantee in regards to the workmanship and quality of materials used to produce your artwork.
Please read our Returns Policy and Returns Costs section above if there is ever a need to return your purchased artwork and request for a refund.
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